Job description
At Genmab, we’re committed to building extra[not]ordinary futures together, by developing antibody products and pioneering, knock-your-socks-off therapies that change the lives of patients and the future of cancer treatment and serious diseases. From our people who are caring, candid, and impact-driven to our business, which is innovative and rooted in science, we believe that being proudly unique, determined to be our best, and authentic is essential to fulfilling our purpose.
The Role
The Business Application Manager will be part of the Business Application Management (BAM) team within the Global IT department, based out of Princeton, New Jersey reporting to the BAM Lead (Lab). In this role, you will support and maintain critical business applications while maintaining compliance with applicable procedures and regulatory requirements. You will collaborate with both internal and external stakeholders to ensure continued steady state operations of such business applications.
Responsibilities
The Business Application Manager will be part of the Business Application Management (BAM) team within the Global IT department, based out of Princeton, New Jersey reporting to the BAM Lead (Lab). In this role, you will support and maintain critical business applications while maintaining compliance with applicable procedures and regulatory requirements. You will collaborate with both internal and external stakeholders to ensure continued steady state operations of such business applications.
Responsibilities
- Support the BAM technical lead for a variety of IT applications used by the Translation Research department, specially but not limited to the Digital Pathology group.
- Responsible for the oversight, management and future state of R&D applications including Concentriq, Halo, Visiopharm, LIMS, ELN and other miscellaneous lab supporting systems as needed.
- Responsible for managing day-to-day application support, including (but not limited to) resolution of systems issues, and troubleshooting of various business applications.
- Support the application system owners and super-users within Genmab to provide support for the business users of business application related issues or requests.
- Must possess a strong ability to balance structure & discipline with agility in the support of solutions.
- Ability to triage, process, communicate, escalate, and resolve assigned application-related tickets using Service Now or similar solution(s).
- Contribute to all phases of solution delivery and support: identification, evaluation, implementation, testing, and support to meet business requirements.
- Experience in liaising with third party vendor managed services where required to support the application portfolio and integration layer. Experience with KPI performance monitoring and SLA management across internal service desk and support vendors.
- Interact and partner with business users, infrastructure teams, and security/QA in the operation and maintenance of business applications across several business units.
- Work within the GxP regulatory framework and update the relevant documentation following applicable departmental procedures.
- Provide periodic reports on tasks, and vendor issues/SLAs to the Business Application Management (BAM) Lead.
- Assist with prioritization, categorization, and remediation of any production deviations and CAPAs.
- Support root cause analysis, in collaboration with other cross-functional stakeholders to identify potential solutions to issues and to prevent future problems.
- Contribute to knowledge base articles, templates, reusable artifacts.
This person will be based out of Princeton, NJ and will be onsite 60% of the time.
Requirements
- A scientific/technical degree level qualification (e.g., Engineering, Computer Science, Life Science).
- 5 to 10 years’ experience coordinating application-based activities within a life science focused organization.
- Demonstrated history of successfully working with business users. Ability to effectively interpret a business problem into a technical solution and articulate it back to the business stakeholders.
- Experience with the Application Lifecycle from initiation through decommission for a broad range of business applications.
- Agile methodology and DevOps experience is a plus.
- Experience with or knowledge of Artificial Intelligence / Machine Learning tools is a benefit.
- Knowledge of the ITIL framework and working in a ticket/SLA based environment (ServiceNow, JIRA, Service Manager etc.)
- Experience working with GxP regulations, procedures. Particularly around change management, periodic reviews and internal audits.
- Experience in and ability to thrive in ambiguous situations and delivery value in a dynamic environment.
- Conceptual and analytical thinker; able to understand, analyze, and synthesize complex business and technology issues and strategies.
- Excellent interpersonal communication skills, strong personal integrity, and teamwork abilities.
- Excellent verbal and written English language skills at a professional business level.
For US based candidates, the proposed salary band for this position is as follows:
$0.00-$0.00
The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Also, certain positions are eligible for additional forms of compensation, such as bonuses.
About You
- You are passionate about our purpose and genuinely care about our mission to transform the lives of patients through innovative cancer treatment
- You bring rigor and excellence to all that you do. You are a fierce believer in our rooted-in-science approach to problem-solving
- You are a generous collaborator who can work in teams with diverse backgrounds
- You are determined to do and be your best and take pride in enabling the best work of others on the team
- You are not afraid to grapple with the unknown and be innovative
- You have experience working in a fast-growing, dynamic company (or a strong desire to)
- You work hard and are not afraid to have a little fun while you do so
Locations
Genmab leverages the effectiveness of an agile working environment, when possible, for the betterment of employee work-life balance. Our offices are designed as open, community-based spaces that work to connect employees while being immersed in our state-of-the-art laboratories. Whether you’re in one of our collaboratively designed office spaces or working remotely, we thrive on connecting with each other to innovate.
About Genmab
Founded in 1999 in Copenhagen, Denmark, Genmab is an innovative biotech company that has become a leader in antibody biology and innovation. Our product pipeline and next-generation antibody technologies are the result of our strong company culture, a deep passion for innovation, and desire to transform cancer treatment and serious diseases.
When you work with us, you’ll be part of a warm, fun, dynamic community, and team up with some of the best, most authentic individuals in locations around the world, who care deeply and share in a relentless drive to innovate and create transformational medicines. People who are candid, impact-driven, and a little unconventional; who seek out and embrace the opportunity to build new and bold futures within a rapidly growing and innovative biotech company; who bring their full selves to work and show up for each other - rolling up their sleeves to get the job done. This translates into a place where you can be authentically you; are empowered to innovate, build solutions, and execute; feel cared for and supported in growth; and are a critical part of changing the lives of patients around the world through transformative cancer treatment.
Our commitment to diversity, equity, and inclusion
We are committed to fostering workplace diversity at all levels of the company and we believe it is essential for our continued success. No applicant shall be discriminated against or treated unfairly because of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, or genetic information. Learn more about our commitments on
our website
.
Genmab is committed to protecting your personal data and privacy. Please see our privacy policy for handling your data in connection with your application on our website
https://www.genmab.com/privacy
.
Please note that if you are applying for a position in the Netherlands, Genmab’s policy for all permanently budgeted hires in NL is initially to offer a fixed-term employment contract for a year, if the employee performs well and if the business conditions do not change, renewal for an indefinite term may be considered after the fixed-term employment contract.
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