Job Description:

Client: NYCER

Duration: 30 months

Location: Brooklyn, NY (Hybrid)

Work Hours: 40 hours/week

Responsibilities:

• Write and review user stories
• Create user journey map, persona, story map, process, data, and system flow diagrams
• Participate in Sprint Demos
• Contribute on all phases of development life cycle
• Assist in UAT Product validations (e.g. define test strategies, test conditions, expected results, test plans, and test scripts)
• Understand business processes and needs
• Elicit requirements
• Create Business Requirements Documents (BRDs)
• Actively develop and maintain strong working relationships with all stakeholders both at an interpersonal level and across all business processes within the wider business environment.
• Actively maintain communication and behaviour standards that foster a culture of strong customer and service excellence with all stakeholders.

Requirements:

The Business Analyst must be available to work a minimum of two (2) days from NYCERS’ Brooklyn office

• 8+ years’ experience as a Business Analyst
• Strong analytical skills: ability to use data and metrics to back up assumptions, recommendations, and drive business decisions
• Strengths in problem solving, issue-resolution, with a demonstrated ability to manage multiple priorities in an agile development environment
• Ability to manage the work from teams of widely varying skills and levels
• Excellent verbal and written communication skills and great attention to detail
• Ability to translate business needs into technical requirements for development
• Must be able to translate technical specifications into functional requirements.
• Experience in complex workflow development projects with expertise in Software Development Life Cycle (SDLC) using the Waterfall and/or Agile methodology
• Familiarity with Agile development processes and JIRA
• Advanced skills in Microsoft Word, Project, Excel, Visio & PowerPoint.
• Manage multiple competing priorities of varying complexities through effective organization and communication while meeting deadlines and working well under pressure.
• Passionate about work, self-motivated, high-energy, detail oriented, results [1] driven performer with excellent problem solving abilities.
• Must have superb communication skills and be able to effectively communicate complex analytical results, both written and verbally, in a clear and easy-to-understand manner with people regardless of their technical skill set.
• Must have excellent interpersonal, communication, presentation, writing, analytical, problem solving, information gathering, and customer service skills.
• Ability to work independently on strategic issues with users.
• Good understanding in Human Factor as it relates to user friendly design of interfaces, maximize usability, and improvement of worker efficiency.
• Ability to excel in a fast-paced environment and adapt quickly to shifting priorities
• Highly analytical, able to break down complex business problems to technical requirements
• Must be able to define test scenarios and conditions, develop complete test plans and facilitate testing according to plan in support of Quality Assurance (QA) testing and User Acceptance Testing (UAT).