Job Description

At BrightDrop, we are reshaping e-commerce by developing smarter, greener, and more efficient ways to deliver goods and services to your door, while delivering a brighter future for the cities where we live. We are building an ecosystem of all-electric, zero-emissions delivery solutions - from electric vehicles, to ePallets and software that leverages real-time data to drive intelligent optimizations for e-commerce. To deliver on our mission we are growing fast and building a team, based in Palo Alto, with offices in Atlanta and Detroit, that is customer-focused, agile and passionate about innovating for a more sustainable future.

From engineering to product management and operations, BrightDrop is looking for people who can combine a passion for technology and sustainability with high doses of curiosity and rigorous thinking to deliver a better future.

Backed by General Motors, BrightDrop is striving to improve the communities where we live and deliver a better future for generations to come. We hope you'll join us.

ABOUT THIS ROLE:

BrightDrop is looking for a customer-obsessed, nimble, product owner to support the after-sales and customer care teams. The ideal candidate eats, sleeps, and breathes the post sales aspects of the customer journey. They're able to build products and recommendations around order management, case management, and everything else that promotes loyalty and advocacy.

In this role, you will be responsible for developing and executing a comprehensive approach to deliver multiple complex products, capabilities, services, or enhancements as it relates to our bespoke, after-sales customer portal. In this role, you'll influence design (UI/UX), provide product direction and work with other product owners, business leaders, and a cross-functional Scrum team to deliver solutions to our customers, dealers, and qualified repair partners.

If RTNTN, NPS, and CSAT are your favorite acronyms, this role is for you.

SKILLS/JOB DUTIES:

Relationship Management

• Identifies the communications and relationship needs of stakeholder groups.
• Translates communications/stakeholder engagement strategies into specific activities and deliverables
• Facilitates open communication and discussion between stakeholders, acting as a single point of contact
• Facilitates business decision-making processes
• Captures and disseminates product and business information

Stakeholder Engagement

• Engage with stakeholders as a subject matter expert to understand business needs for in market products, capabilities, services.
• Advise stakeholders on upcoming trends
• Communicate product performance and value

Backlog/User Story Management

• Plans and drives scoping, requirements definition and prioritization activities for large, complex initiatives.
• Obtains input from, and formal agreement to, requirements from a diverse range of stakeholders.
• Negotiates with stakeholders to manage competing priorities and conflicts.
• Establishes requirements baselines.
• Ensures changes to requirements are investigated and managed.
• Contributes to the development of organizational methods and standards.

Planning

• Prioritize and maintain a product backlog and user stories, ensuring product execution aligns with strategy and requirements
• Understand and influence product strategy and roadmap.
• Support scrum team and maintain release train using Scrum best practices.
• Ensure scrum team has information needed to deliver consistent velocity
• Collaborate and propose ideas for enhancing product performance and achieving product success against KPIs

Development

• Lead Scrum team to build, enhance, and manage products, capabilities, or services
• Coordinate with other agile product owners to deliver stories that cross multiple delivery streams

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteeropportunities.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.