Billing Specialist

Formed in 1924, Cowan Systems enjoys a history of excellence and quality in the Transportation industry. Due to continued growth, Cowan Systems is seeking a Billing Specialist for our corporate office in Baltimore, Maryland.

Cowan Systems, LLC is National truckload carrier that specializes in providing high quality dedicated fleet service for companies requiring first-rate performance. Cowan Systems offers dedicated fleet services which provide a customized transportation package designed to meet the specific needs of the shipper, such as specialized equipment, strict timetables and custom reporting. Cowan Logistics sources the optimal method of transporting our customers freight as efficiently as possible while maintaining unprecedented service and reliability. Cowan Systems is the premier single source provider for warehousing and distribution needs in the Northeast and Mid-Atlantic area. Our 100% supply chain solution includes local and long haul trucking in and out of Cowan facilities.

Job Summary:

The Billing Specialist will work in a team of 3-4 billers alongside the Operations department. Each day the Biller will be responsible for processing and billing customer invoices from their designated queue via mail, electronic transfer and web billing. The Biller will be responsible for auditing customer paperwork and will have a full understanding of customer billing requirements, invoicing procedures and company software.

The Biller will receive up to 6 weeks of instruction, training, and practice. He or she will gain a comprehensive understanding of Cowan’s dispatch software, operational reporting tools, indexing programs, and be able to process accurate invoices for our customers. In this role you will be keeping track of outstanding balances to ensure each account is paid on time and in full. Also keeping track of how much money is owed and by whom, often managing numerous client accounts at once.

The ideal candidate should have background in Excel and billing procedures.

Essential Job Functions:

• Work directly with the Operations and Billing Departments.
• Communicate directly with customers regarding billing concerns and requirements.
• Audit dispatch data and customer paperwork.
• Provide customer support for requested back-up documentation.
• Maintain personal invoicing queues while adhering to company deadlines.
• Identify potential errors made on invoices.
• Process and bill invoices out of company software.
• Successfully carry out invoicing procedures via mail, electronic delivery, and web billing.
• Complete company reporting and auditing on an as needed basis
• Crosstrain team member to support department during a team member absence.
• Retain procedural information with note taking.
• Manage invoice priorities and workload responsibilities in order to meet weekly goals.
• Manage an organized personal inbox as well as operate out of a Billing Group inbox daily
• Index documents into the imaging system required for billing customers

Job Requirements:

• Proficient in Excel and Microsoft Office (Outlook and Word).
• Ability to work successfully and professionally in a team environment.
• Self-motivated and focused to complete tasks with limited supervision and instruction.
• Strong organizational and time management skills—able to meet weekly goals.
• Detail oriented, accurate and possesses analytical capabilities.
• High level of interpersonal communication skills—oral and written.
• Effective at demonstrating good judgment and initiative to make sound business decisions based on multiple data sources.
• Ability to communicate, establish credibility and influence change within all levels of the organization.
• Hard working, reliable, and personable.
• Prior billing experience is a plus.
• High School diploma required.

As a full time employee with Cowan Systems LLC, you will be eligible for full benefit packages (Medical, Dental, Vision), Life, Short and Long Term Disability, 401(k) options, and paid time off.

#cs