Duties and Responsibilities

• Provide courteous and timely customer service.
• Adhere to Agency and program policies and procedures.
• Initiate and complete all administrative paperwork included in the Client Intake Packet.
• Ensure that intake paperwork meets quality assurance standards [as determined by Division Director or designee] and is prepared for entry into the client chart.
• Respond to all intake calls and voicemails within two business days.
• Orient client to service availabilities, rights, and responsibilities.
• Ensure client ID is assigned, documented, and entered into any and all databases and relevant systems.
• Provide guidance and incidental [“dotted-line”] supervisor to any assigned support staff assisting with intake duties.
• Communicate in a timely manner with the Practice Manager when additional resources or support is needed.
• Assist with phone calls and translations as needed.

Qualifications/ Job Requisites

• Minimum HS Diploma/equivalency with business-related courses or equivalencies.
• Thorough knowledge of billing practices and managed care requirements, as they relate to job functions.
• Basic knowledge of scheduling [systems and procedures].
• Must understand the population and information sensitivity [i.e. HIPAA and privacy laws and regulation], and protocols required in mental health.
• Those who are Bilingual (English + Spanish) or Bicultural are encouraged to apply.

Working conditions

Normal office environment, however, the job requires frequent standing, walking, and sitting; occasional lifting/ carrying up to 25lbs. unassisted; ability to communicate with all levels of internal staff and outside vendors; etc.; exposure to data/ exposure to data/ information which must remain confidential; flexibility in work hours and project assignments.

The Gandara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.