Job duties include, although are not limited to:

• Initiate contact with guests entering and departing the hotel, while opening and closing the main hotel door and guest vehicle door.
• Assist Front Office Colleagues with guest check in, requests and services, including retrieval of theatre tickets, flowers and other items as requested
• Ensure guest satisfaction from arrival to departure in accordance to the Forbes and Five Star standards.
• Assist the Bell Desk in the ground lobby and to perform job functions with minimal supervision
• Assist guests with luggage and load luggage onto carts for delivery including providing baggage checks for guests.
• Responsible for flow of street traffic outside the resort and assist guests with car doors.

• Provide guestroom and hotel tours. Be familiar with the entire room product including IT&T equipment. Be familiar with all hotel services including spa, member services and dining.

• Collect and record guest preferences.
• Maintain the cleanliness of the entrance. And ensure Bell carts, Carpets and all other supplies and equipment are at all times aligned correctly at the Front Door
• Remain in assigned postposition, maintaining correct stance.
• Assist guests in locating and retrieving lost luggage.
• Assist guests in getting taxis and shared rides
• Ability to work flexible hours, including weekends, holidays and evenings

• Ability to exert physical effort in placing, removing and transporting guest luggage.
• Remove luggage from guest rooms upon check out if needed
• Answer department telephone within 3 rings, using correct salutations and telephone etiquette.

• Ability to ensure security of guestroom access.

Other duties as deemed appropriate by the management leadership

In the United States we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.