Banquet Server
Full Time
Chicago, IL 60637
Posted
Job description
Come be a part of something bigger!
Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:
- Full Time employees have access to Medical and Dental insurance to fit your needs
- Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
- 401K match (Let us help you build your financial future)
- Companywide Hotel Room Discounts (Who doesn’t love to get away)
- Paid Time Off
- Employee Assistance Program (We are here to support you)
- Employee family events (bring the kids!)
- Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
- Many more, please inquire for more details
What you will have an opportunity to do:
BASIC FUNCTION:
Servers ensure that our guests have an exceptional dining experience by attending to their needs and making them feel comfortable and well taken care of. Ideal candidates have stamina, a charismatic personality, attention to detail, and the ability to multi-task in a fast-paced environment. Servers focus on opportunities to enhance the guests’ event by their ability to create memorable and personal experiences.
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE:
❖ Minimum of 5 years of food and beverage experience required
❖ Minimum of 3 years of banquet, event and/or catering serving experience preferred
❖ Preferred experience in a 4-star, 5-star venue with synchronized service
❖ Adequate knowledge of wine, beer, cocktails, and spirits
❖ Must be able to work under pressure in a fast-paced environment
❖ Exemplify the Forum by maintaining a professional and welcoming appearance
❖ Must have a passion for creating an exceptional experience for all guests
❖ Must be able to read, write and speak English
❖ Must be able to accurately follow instructions, both verbally and written
❖ Must possess excellent communication skills
❖ Must always ensure a teamwork environment
❖ High school education required
❖ Must be a United States citizen or possess a valid work permit
ESSENTIAL FUNCTIONS:
1. Adheres to the steps of service according to the service standards
2. Familiar with European Family Style Service
3. Familiarizes him/herself with all menu items, wine and beverage lists
4. Set up for Banquet events to include setting silverware, folding napkins, preparing drinks, placement of center pieces.
5. Resets Banquet room according to meal period and table needs
6. Performs food & beverage preparation duties such as preparing condiments, brewing coffee and ensuring workstations are stocked
7. Ensures all opening, on-going and closing side work is complete and signed off by a manager on duty
8. Serves food and beverages to guests
9. Removes dishes, glasses, silverware or other items from tables/counter tops and takes them to the kitchen for proper sanitation
10. Cleans and sanitizes tables and/or counters & seats after guests are finished
11. Answers questions relating to menus items
12. Explains how various menu items are prepared, cooking methods and ingredients
13. Takes into consideration any special request and dietary issues made by the guest
14. Provides general property information
15. Offers warm and sincere welcome/farewell for all guests
16. Maintains an up to date working knowledge of all Forum amenities as well as any special events
17. Interacts with staff in a professional manner, assisting other departments with necessary information
18. Ensures final quality check on food and beverage items prior to serving guests
19. Monitors assigned tables for customer satisfaction, quality and additional service
20. Addresses any guest issue promptly and with high concern
21. Provides assistance to other Banquet staff as needed
22. Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor
23. Acts with responsibility towards all company property, supplies and equipment
24. Maintains a professional appearance according to the dress code standards
25. Remains alert, courteous and helpful to the guests and colleagues at all times
MARGINAL FUNCTIONS:
1. Maintain open communication with management and other employees.
2. Be well organized and efficient.
3. Respond to any reasonable task as assigned by supervisor or manager.
4. Help in other areas of the restaurant, including seating guests.
What are we looking for?
Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
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