SUMMARY: The Banquet Manager is primarily responsible for supervising banquet staff and delivering exceptional banquet and conference services to the guests. S/He will promote a safe and welcoming working environment to achieve maximum guest satisfaction. The Banquet Manager will work with the Banquet Captain/Assistant Banquet Manager to ensure maximum efficiency.

The Banquet Manager shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Hotels Culture.

Essential Job FUNCTIONS:

• Set up, serve and/or break down of banquet functions
• Assign work and monitor the performance of scheduled banquet staff. Provide training and corrective instructions
• Work closely with Kitchen Staff to communicate speed of service, client numbers, and special requests
• Greet guests upon arrival. Respond to guest requests and/or complaints in a prompt and professional manner
• May review guest check with client after function and obtain signature.
• Participate in pre-function meeting and review all information pertinent to service and set up of group
• Inspect scheduled function areas/rooms, table set-ups, bar set-ups, buffet tables, receptions and coffee breaks for cleanliness, attractiveness, and proper layout.
• Follow procedures to (1) ensure the security and proper storage of banquet inventory and equipment, (2) ensure the security of monies, credit and financial transactions, (3) check storage areas for proper supplies, organization, and cleanliness, and (4) to minimize misuse and breakage of china, glassware, linen, and supplies and to ensure that no re-usable goods are wasted
• May handle incoming/outgoing boxes and exhibit materials

Associate is held accountable for all duties of this job and other duties as assigned.

Generous benefit package, Medical, Dental, Vision & Disability Insurance paid at 100%. Plus, PTO and quarterly bonus plan.

EXPERIENCE & EDUCATION:

• Associate Degree and/or 2 years of equivalent experience
• Working knowledge of Microsoft Office, POS and PMS systems
• Must be able to work evenings, weekends & holidays
• Knowledge of audiovisual equipment and cleaning equipment
• Ability to design instructions, correspondence, simple presentations
• Fluency in other languages beneficial

Job REQUIRMENTS:

• Must be a United States citizen or possess a valid work permit
• Must be able to read, write, and speak English
• Must be able to accurately follow instructions, both verbally and written
• Must be detail-oriented and work well under pressure
• Must be able to work in a fast paced environment
• Must be professional in appearance and demeanor
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to deal effectively and interact well with employees
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Possess strong motivational, organizational and verbal communication skills.

Working CONDITIONS:

• Able to stand for full shift
• Able to lift at least 30 pounds
• Able to work quickly under pressure
• Able to read a diagram and divide it into servers stations
• Must be able to work in areas of loud noises.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.