Job description
The Operations Manager reports directly to the Assistant General Manager and is primarily responsible for overseeing and coordination of the storage, sequencing, shipping and safety of customer products. This position involves a great demand for good people skills in terms of communication, motivation and leadership. It is important for the Operations Manager to gain the respect of the staff and fellow Managers, facilitating good working relationships. The Operations Manager will be responsible for leading select supply chain initiatives aimed at reducing costs, improving profitability, increasing customer satisfaction, and implementing best global processes and practices.
The Operations Manager must have the experience needed to manage both hourly and salaried employees and have the skill set required to develop and grow cross-functional relationships. Candidates must have the skills necessary to successfully master and oversee maximum resource utilization of the warehouse facility within meeting and exceeding warehouse targets of delivery performance expectations. They should have significant experience with QS or IS09000 and be well versed with JIT environments. In addition, they should be able to lead and direct a diverse workforce. As a member of the HJI Team your success is measured with daily practice of our Core Values
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INTEGRITY : We do the right thing. We are real, honest, ethical, and trusted to adhere to our word. -
COMMITMENT: We are dedicated to the success of our customers, employees, and partners by continuously pursuing perfection with pride, passion and performance.
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ACCOUNTABILITY: If it has to be, it's up to me.
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DIVERSITY: We're greater when we're equal. We value innovation from an inclusive way of thinking and appreciate differences and commonalities of all people, all backgrounds, and all perspectives.
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LEADERSHIP: We lead with Humility, Authenticity, Vulnerability, and Empathy. We H.A.V.E. it.
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TEAMWORK: We work together and across boundaries to encourage trust, collaboration, and respectful relations to help our company win.
JOB RESPONSIBLITIES:
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Develop a strong team focus on process management and continuous improvement. -
Assigns staff and monitors flow of all trailers and other materials through the warehouse process.
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Manage, organize and encourage teamwork within the workforce.
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Keeps up-to-date with the key performance indicators and ensures targets are met.
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Briefs supervisors and team members on the issues for that particular day.
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Responsible for all quality-related issues and directs investigation claims for proper identification of root cause, incorporation of corrective actions and follow-up verification.
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Ensures quality objectives are met while operating within the allocated budget and meeting delivery deadlines by being flexible and working in the most efficient way with the given resources.
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Ensures the successful administration of human resource programs such as employee review procedures, performance evaluations and that they are conducted in accordance with company policies.
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Ensures the health, safety and cleanliness of the work environment and oversees inspection of all
vehicles and machinery.
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Responsible for ensuring maximum production and optimal safety and cost-effectiveness of the entire warehousing operation. This will include directing supervisory personnel, determining workforce needs, managing all aspects of personnel training, and communicating any/all policy, procedure, delivery, reporting, and/or scheduling issues.
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Accurately administer all timekeeping, payroll, and attendance tracking for direct reports.
EDUCATION and/or EXPERIENCE
Bachelor's degree from a four year college or university, or 5 or more years of experience and/or
training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and
procedure manuals. Strong interpersonal, written, and oral communication skills. Ability to write routine
reports and correspondence and to speak effectively before groups of customers or employees of the organization. Ability to communicate to all employees at all levels effectively.
COMPUTER RELATED SKILLS
Excellent computer skills with a proficiency in Microsoft applications, Outlook, correspondence and a high level of comfort with Technology including managing and troubleshooting WMS systems.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situation where only limited standardization exists. Identifying those standardization gaps while developing strategic processes for measured success. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands described here are the representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee must occasionally lift and/or move up to 70 pounds. Standing and walking on feet for up to 10 hours or more. Constant bending, twisting, stooping, and reaching below and above the shoulders. Spend majority of time in non-climate controlled warehouse
**The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. **
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