Job description
The following job duties are expected from a sales consultant, you are assigned to assist and oversee the following duties in FLOOR management:
- To assist in waiting on and managing customers in superior guest treatment as they interact with our dealership and maintain a professional work environment.
- To be consistent with the greeting process, Why Buy Here Brochure distribution and transition to Needs Assessment on every customer while being prepared to ask a manager to intervene or redirect as needed to keep the selling process on course.
- A consistent presentation on vehicles that are reviewed with management including proper demonstration and facility tour, prior to writing up a purchase proposal.
- After demonstrating a vehicle, returning it to the spot it came from and applying a hold/sold tag to the windshield while you are showing and quoting on the vehicle.
- Daily Work plan through the CRM to update all contacts on pending transactions as well as prospecting contacts that are due.
- Achieve a minimum of 10 Quality Conversations a day using the online training for strategy and process guide.
- Agree that no customer leaves the dealership without being directed by the sales manager to do so.
- All deliveries will fill out a prospecting sheet before going to finance.
- Daily to do list of follow up items will be generated every morning by referring to:
- Desk Log
- CRM Lead report
- Finance Department follow up
- Tasks assigned by the Sales Manager
- Daily attendance of the morning sales meeting.
- Clear communication with sales management and reception when arriving and/or leaving for the day or even when on a break.
- Be readily committed to page for a Manager to assist with the Manager Intro process, with every customer.
- Merchandise and tidy showroom area and lot display.
- Be on your feet and on the floor and know what customers are in the dealership and the exact step in the process the customers are currently underway on.
- Control and update the desk log for all customers you take to insure accuracy and current information. The daily goal is 100% of the data is on the log.
- Make sure to attend the huddle meetings each morning at 9:00 AM and also BEFORE the departure of any sales personnel, usually at 6:45 PM each day.
- The 1st up salesperson will be in the “tower” position and will notify the floor manager as a customer is greeted and waited on.
- The tower position salesperson will, at all times, have the lot in site and monitored.
- The Sales Procedure and online training manual are to be followed and used daily to make improvements in your sales process and to train and learn how to improve results.
- Ensure every customer completes a Google review with every purchase.
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