YSM ITS Medicine & Health – Technology Support Services, AV Support

81632BR

Supervisor, IT

None - Not included in the union (Yale Union Group)

Full time

Regular

Administration & Operations

Supervisor; Senior Associate (M5)

Click here to see our Wage Ranges

Computing and Information Systems

37.5

Standard (M-F equal number of hours per day)

Medical School Campus

315 Cedar Street
New Haven, CT 06510

On-site

Reporting to the Manager of Classroom Technology & Event Services, this position will supervise Professional staff, as well as student employees, in coordinated audio/visual equipment rental and support services for Yale University events, conferences, symposia, and classes.

Manage, supervise and review M&P employees that support classroom technologies and University events. Supervise distributed support center. Consult with clients during the planning stages of events to determine audio-visual support needs and recommend solutions. Responsible for communicating video, photographic and related support needs to internal and/or external service providers. Evaluate external audio/visual service providers and establish a reliable pool of technical resources for support of University events. Maintain a working relationship with departments that support event coordination to ensure compliance with University policies and procedures (e.g. Registrar’s Office, Conference Services, Networking Services, Center for Media Initiatives, Risk Management, Security, etc.) Develop, implement and keep up-to-date event manual that will outline general processes for coordinating audio/visual support for University events. Supervise external support providers that administer audio/visual services for University events. Estimate per event cost and coordinated payment of services, including weekly preparation of cost transfers and credit card payments. Perform site inspections to identify equipment needs and ensure safety of operations. Arrange for storage and security of equipment and facilities as appropriate. Advise the Manager of Classroom Technology & Event Services on matters concerning event staffing and operations. Train and schedule work crews, students and staff members concerning audio/visual support services for University events, including appropriate communication with presenters, specialized support needs, dress code, etc. Act on behalf of the Assistant Manager of Classroom Technology & Event Services as appropriate. Maintain accurate event files and records. Produce quarterly report concerning support metrics.

1. Supervises and monitors non-standard systems production work. 2. Oversees the activities of team and shift employees and supervisors within a department to ensure smooth and timely production schedules. 3. Evaluates policies and procedures and recommends changes to maximize efficiency and service. 4. Communicates and coordinates needed repairs, upgrades and maintenance. 5. Works with systems personnel to resolve complex technical problems. 6. Maintains security and ensures adherence to departmental goals, budgets and expectations. 7. Participates in the evaluation of, and planning of staff within the area of responsibility. 8. Supervises and schedules staff of employees. 9. May perform other duties as assigned.

Bachelor's Degree in relevant technical field and a minimum of three years of related technical experience or an equivalent combination of education and experience.

Staff supervisory skills.

Demonstrated knowledge of AV equipment.

Excellent interpersonal, organizational, and customer service skills.

Ability to communicate effectively.

Ability to work collaboratively.

Bachelor’s degree and three years full-time professional experience coordinating audio/visual support services in academic environment, or the equivalent combination of experience and education.

Occasional

Occasional

No

No

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

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Selected incumbent must have successful completion of a DMV check and a valid driver’s license.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

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