Job description
The Associate, Retail Operations (Reg-E) is responsible for the handling of complaints received by ECM, processing of payments directly into the system of IBS, arrears, transfers, refinances. Daily work by E-Oscar credit report claims. Position works hybrid, based in San Juan, PR.
MAJOR DUTIES & RESPONSIBILITIES:
- Responsible for the analysis and resolution of customer complaints received through the ECM system.
- Manages returned correspondence received in the Department, and the required maintenance in the system of IBS.
- Responsible for daily process of rejected payments in the IBS system.
- Processes moratoriums, transfers, refinancing and rejected payments in the IBS system.
- Prepares Balances of cancellation’s letters and delivery to our customers and Dealers.
- Perform maintenances on the customer record requested by the different units.
- Other duties maybe assigned.
EDUCATION AND EXPERIENCE:
- High school diploma or general education degree (GED); some college coursework in Business Administration preferred.
- One (1) year of related experience.
- Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
- Excellent written and verbal communication skills in English and Spanish required.
- Ability to read and write general business reports and other correspondence.
- Proficiency in multiple languages is desired but not required.
- Ability to use standard or specialized computer hardware and software packages including word processing.
- Ability to work on their own with little interaction or instruction.
Oriental is an Equal Opportunity Employer (EEO Employer / Affirmative Action for Females / Disabled / Veterans)
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