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T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

Job Description
Supports end to end production network and solutions design review, validation, testing and operations acceptance for all new or expansion nodes/platforms or services being introduced into T-Mobile Voice, Data, Messaging and Mobile Internet wireless networks. Performs diagnostic investigation into complex customer-impacting network issues to resolve and identify root causes. Provide technical leadership, guidance and advice to other engineers who are diagnosing, solving, testing and operating the network. Evaluate and report on design, reliability and maintenance problems to the relevant T-Mobile design or vendor organizations and provide design recommendations to improve the overall customer experience and to drive long-term service improvements. Position serves as primary interface between T-Mobile and its Vendors for technical escalation and problem management of the production network issues and to provide technical solutions for the system and end-users. This position supports network and solution design review, production network validation, testing and operations acceptance for all new or expansion nodes, platforms and services being introduced into T-Mobile Voice, Data, Messaging and Mobile Internet wireless networks. Performs diagnostic investigation into complex customer-impacting network issues to resolve and identify root causes. Provide technical guidance and advice to field engineers and lower tiered technicians. Evaluate and report on design, reliability and maintenance problems to the relevant T-Mobile design or vendor organizations to improve the overall customer experience and to drive long-term improvements. Position serves as primary interface between T-Mobile and the Vendor for technical escalation and problem management for production network issues inclusive compliance with support service level agreements. Works on technical assignments that are routine in nature. Normally receives detailed instructions on all work. Works under close supervision.

Job Responsibilities:

• Supports the resolution of technical issues. Prioritizes issues based on the greatest potential for customer impact and collaborate with other T-Mobile engineering and product development teams in order to attain the optimal solution for T-Mobile’s network configuration. Liaises with relevant manufacturers’ expert team to provide specialized knowledge of the network configuration until the issue is resolved. This role requires that the engineer participate in an "on call rotation" on an as needed basis to ensure that expert level support is available on a 24x7 basis.
• Supports training programs and documentation for new operation, maintenance and fixing procedures. Supports and creates technical bulletins in order to provide short term work-around solutions and guidance on current Network issues.
• Assists Engineering and Vendor teams with the validation and deployment of new products and services to ensure trouble free network changes. Provides expert on-site and remote support during major software upgrades as well as validates and implements parameter changes within the network. This includes exercising discretion in regard to potential fallback scenarios should network changes cause customer impact.
• Manages small projects such as software deployment, hardware replacement or feature activation. Interacts closely with the market and/or regional teams to define the project parameters and to develop project documentation outlining the project including Requirements and Project Schedule. Translates customer requirements into specific plans using knowledge of the platform capabilities and the available delivery methods.
• Education:
• Bachelor's Degree (Preferred)
• Work Experience:
• Less than 2 years Engineering or Operations experience within the telecommunications industry.
• Knowledge, Skills and Abilities:
• Wireless Networking (Required)
• Analytics (Required)
• Problem Solving (Required)
• Communication (Required)

• At least 18 years of age
• Legally authorized to work in the United States
• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19, unless precluded from doing so by applicable law. The CDC currently defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Colorado Salary Range: $68,200-$92,300

#LI-Corporate

Washington Pay Range : $73,200.00 - $99,000.00

The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile’s amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/

Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.