Associate Director- Student Centers
Job description
Reports to the Director, Student Centers. Supports the direction and management of the Student Centers; oversees the daily operation for the Event Services area of the Student Centers Team, including AV, Conference and Reservation Services (CARS), and Set-Up team.
- Ensures customer service standards are maintained while maximizing the use of space available, conference and audio/ visual equipment, and event staff. Maintains Student Center's policies and serves on the Student Centers Policy Board to ensure continuity of processes and documentation.
- Serves as lead for the Student Centers Assessment projects, as well as contributing members of the Student Centers Marketing committee.
- Manages the day to day operations of the Student Centers Events Operation, including AV, Conference and Reservation Services, Set Up, and Student Centers Administration Front Office.
- Provides supervision to staff and students, including selection, scheduling, creating training and work assignments, and encouraging professional development.
- Tracks expenditures and revenues and participates in budget planning and development.
- Participates in Strategic Planning and Assessment for the Student Center, reviews and recommends modifications to services and processes based on results.
- Interprets, recommends, and implements modifications to SC policies and procedures.
- Ensures all reservation agreements and contracts are completed in compliance with University standards and review customer billing statements for accuracy and promptness.
- Resolves customer complaints, ensures customer services standards for Student Centers are met and creates training.
Bachelors and 5 years experience
Additional Job Posting Information:
- Department is willing to accept education in lieu of experience.
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