Assistant Manager, Credit Card Products (Loyalty & Engagement)
Full Time
Pensacola, FL
Posted
Job description
YOUR LIFE'S MISSION: POSSIBLE
You have goals, dreams, hobbies and things you’re passionate about.
What’s Important to You Is Important to Us
We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.
Don’t take our word for it.
- Military Times 2021 Best for Vets Employers
- WayUp Top 100 Internship Programs
- Forbes® 2022 The Best Employers for New Grads
- Forbes® America's Best Employers
- Newsweek Top 100 Most Loved Workplaces
- Fortune Best Workplaces for Women
- Fortune 100 Best Companies to Work For®
- Computerworld® Best Places to Work in IT
Basic Purpose
To assist with planning, directing, and managing the operations of the Credit Card Products branch. Assist with driving the acquisition, retention and engagement of credit card holders. Evaluate and adjust branch work quality, staff performance, systems, processes and procedures to meet goals. Assist with implementing plans to achieve growth, servicing, and loss mitigation goals and objectives. Serve as subject matter expert regarding branch functions, systems, policies and/or procedures. Manage daily activities of professional employees and/or supervisors. Support senior management in developing and executing strategic plans. Act as Manager in the incumbent’s absence.
Responsibilities
Qualifications
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526
Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and on boarding process.
Salary Range: $98,500.00 - $168,400.00 annually
Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.
Posting End Date: 04/20/23
Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume.
Responsibilities
- Assist with developing branch strategy, establishing priorities and setting goals; evaluate and implement standards to ensure alignment with department/organizational objectives
- Manage and direct operations to ensure targets, service level agreements and corporate objectives are met
- Identify and resolve operational and performance gaps and obstacles; recommend and implement changes and improvements
- Monitor work environment and direct allocation of resources to ensure adequate staffing to meet analytical and project management needs
- Assist with conducting benchmarking and trend analysis to drive continuous improvement and improve acquisition efficiency, increase member experience quality, generate revenue, minimize financial risk, and maintain high operational efficiency
- Provide management with reports and comparative analyses; identify trends and recommend changes; assist with preparing presentations for senior management
- Maintain thorough knowledge of and ensure compliance with applicable federal and state laws, rules, regulations and NFCU policies and procedures
- Monitor and analyze changes to applicable federal and state laws, rules and regulations; develop and recommend action plans for implementation/dissemination to management; assist with coordinating changes with affected branches/divisions; recommend training to Manager
- Provide guidance and direction regarding strategic projects, complex member related matters and operational issues; authorize appropriate solutions to resolve issues
- Develop and implement new/updated policies, procedures, goals and priorities for the branch as necessitated by demands, changing conditions, volume and/or management request
- Collaborate with internal business partners to analyze portfolio and implement relevant actions or modifications to existing programs
- Serve as primary point of contact for external stakeholders and vendors, including payment networks, processors, card producers, credit bureaus, servicing operators, and consulting partners
- Lead and/or represent branch in change management efforts, cross-functional initiatives and department/organization projects
- Manage the rewards program including product enhancements and program expenses
- Perform quality control audits to ensure compliance with applicable federal and state laws, rules, regulations, and NFCU policies and procedures
- Monitor and analyze lending trends, economic conditions, and national credit card/credit union industry activities; provide recommendations to management
- Assist with developing credit card acquisition strategy to expand the portfolio, increase card usage and improve return on assets
- Assist with managing member experience initiatives and recommend changes to products and features to align with corporate objectives and meet goals
- Provide forward thinking expertise in current and emerging trends, technologies and practices
- Assist with overseeing training and development programs for staff; provide training to staff; assist with evaluating training programs to ascertain effectiveness
- Perform supervisory/managerial responsibilities
- Ensure adequate/skilled staffing; select employees
- Establish performance goals and priorities
- Prepare, conduct and review performance appraisals
- Develop, mentor and counsel staff
- Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
- Ensure section/branch goals and objectives align with division/department strategy
- Ensure efficiency of operations
- Leadership Level – Supervise daily activities
- Perform other duties as assigned
Qualifications
- Bachelor’s degree in Finance, Business Administration, or related field or an equivalent combination of education, training, and experience
- Advanced knowledge of applicable federal and state laws, rules, and regulations (e.g., Fair Credit Reporting Act, Equal Credit Reporting Act, NCUA, CFPB, BSA, etc.)
- Significant progressively responsible experience leading and managing a multi-functional operation in a large financial institution, including operational and regulatory risks and controls
- Advanced knowledge of banking/financial industry trends, products and services
- Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
- Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
- Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
- Advanced skill exercising initiative and using good judgment to make sound decisions
- Advanced skill using innovative thinking to solve problems and facilitate the decision making process
- Advanced organizational, planning and time management skills
- Advanced skill identifying and analyzing business requirements and recommending solutions
- Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
- Advanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
- Advanced skill developing and implementing programs in a leadership role
- Significant experience in supervising and leading employees
- Advanced verbal and written communication skills
- Advanced database, word processing, spreadsheet, and presentation software skills
- Advanced knowledge of credit card products, services, processes, procedures and related legislation
- Advanced skill in producing desired results and achieving goals and objectives
- Desired – Master’s degree in Finance, Business Administration
- Desired – Advanced knowledge of NFCU policies, procedures, products, and services
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526
Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and on boarding process.
Salary Range: $98,500.00 - $168,400.00 annually
Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.
Posting End Date: 04/20/23
Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume.
#LI-Hybrid
Equal Employment Opportunity
Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability
Disclaimer
Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.
Bank Secrecy Act
Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
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