Property Location: Hampton Inn & Suites, Phoenix Chandler Fashion Center

• Do you love being responsible for other people's work?
• Are you always looking for ways to get other people excited?
• Do you have a knack for knowing what is important?

Team Hampton Inn Chandler has Hamptonality-it's a F.A.C.T.! We are looking for a Friendly, Authentic, Caring & Thoughtful person to join our award-winning team as an Assistant General Manager. If you were able to answer "yes" to those intro questions, YOU just may a great fit for this role! In this position, you will demonstrate a commitment to promoting positive team and guest focused culture, along with ensuring that brand and company standards are met. Be sure to check out the full job description below!

What We Offer

• Competitive Salary
• Full benefits package
• Paid Time Off
• Company Matched 401K
• Fun Working Environment
• Bonus Incentive
• Opportunity for Growth
• Amazing Travel Discounts

Qualifications

• College degree or the equivalent in related work experience
• Three years of hotel experience with two years in a management position
• Strong interpersonal and communication skills
• Ability to speak clearly and listen attentively
• Strong organizational skills and attention to detail
• Ability to handle stressful situations with poise and finesse
• Conduct work-related functions in a professional manner

Who We Are

Our property and sister hotel, Homewood Suites, are award winning hotels with a solid foundation of team culture and a strong guest service focus. Our properties are operated by Oliver Companies, whose Team Member Centric Culture promotes leveraging the strengths of our people while providing opportunities for growth and advancement.

Resumes can be submitted electronically or stop by in person at 1231 South Spectrum Boulevard, Chandler, AZ 85286.

Here's that promised job description in its entirety! We hope to hear from you soon!

Job Summary

The Assistant General Manager assists in leading and managing various hotel operations including team member staffing and relations, budgeting and financial responsibilities, forecasting, sales and marketing, guest services, facilities management and manager-on-duty oversight. The Assistant General Manager is responsible for establishing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand.

Essential Duties and Responsibilities

• Oversees all departments in conjunction with the property General Manager, including supervisory authority to interview, select and set the pay of team members; discipline team members; make formal termination recommendations; and investigate and adjudicate complaints. Departments include engineering, housekeeping, front desk, sales, and food and beverage where applicable
• Demonstrates and provides exceptional guest service to all hotel guests
• Maintains personal connections with in-house guests and clients in the community to encourage guest loyalty
• Supervises and assists with efforts related to recruitment, orientation, training & development, scheduling, counseling, performance management, and other team member relations issues
• Maintains knowledge, skills, and abilities needed to perform any position at the hotel
• Uses appropriate selling techniques to maximize revenue and occupancy
• Assists with various accounting and financial functions including A/P, A/R, billing accounts and department reporting
• Assists in analyzing financial performance by comparing actual performance to planned performance, identifying variances, and initiating corrective action
• Assists in maintaining product and service quality standards by investigating complaints and initiating corrective action
• Assists in monitoring and upholding procedures for control of supplies, keys, monies and credit
• Assists in monitoring and upholding procedures for safety of guests and hotel team members
• Assists in inspecting guestrooms to ensure all company and brand cleanliness standards are met
• Maintains clean and professional appearance of public areas and hotel office
• Assists with sales and marketing efforts for the hotel
• Remains current on industry trends and local market activities
• Assists with Staffing Call offs and needs of the hotel
• Performs additional responsibilities as assigned by leadership