NYC Health + Hospitals/Gotham Health is one of the largest Federally Qualified Health Center (FQHC) in the country, providing coordinated world-class primary and specialty care with dignity and respect for all New Yorkers, without exception. At Gotham Health, we practice a person-centered caring culture that values delivering compassionate, quality healthcare in partnership with our patients, community organizations, and staff. Gotham Health is focused on high-quality, affordable care to everyone regardless of ability to pay or immigration status. Gotham Health serves the community through a two-pronged approach: providing treatment to those who need it while at the same time emphasizing prevention. We strive to deliver services in a way that maximizes each patient's opportunity to achieve successful health outcomes, we believe in every person's right to participate in their care plans, we facilitate partnerships with other community resources to meet the needs of our patients beyond healthcare, and we celebrate and recognize the compassionate care of our committed staff. Join our team if you want to be part of our Gotham Health Family, a person-centered, fully integrated, and innovative ambulatory care network that enables all New Yorkers to live their healthiest lives.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Under the supervision the Regional Associate Executive Director, the Assistant Director of Ambulatory Care Services provides assistance to the management executives in the operation of health care facility and assists in supervision of a group of services/ Pro-actively manages the facility's and ensure operational processes are met.

DUTIES & RESPONSIBILITIES:
1. Provides assistant to the executive's team in a wide range of activities in the management of the health care facility including technical, operational and related support activity services.
2. Monitor clinical practice operations to insure optimal patient care.
3. Assess clinical practice for readiness.
4. Participates in morning and afternoon briefing and clinical huddle.
5. Utilizes multiple resources such as patient information, clinical data, and evidence-based guidelines.
6. Maintains open communication with the team.
7. Collaborate with the Medical Director, Director of Nursing and Supervising Head Nurse to assure patient flow and patient experience.
8. Monitor open visits and ensure open visits are closed throughout the month. Identify the reason(s) visits are still open and collaborate the Medical Director.
9. Ensure that clerical staff obtain and attend training to optimize work performance.
10. Analyze patient flow to increase efficiency, reduce wait time and enhance productivity.
11. Work in collaboration with Ambulatory Care clinical and managerial staff to monitor adherence to PCMH standards to ensure compliance with accrediting and/or regulatory agencies.
12. Responsible for clerical staff supervision, performance and development.
13. Monitors PCP assignments based on data from Population Management System (PAMs)
14. Assigns clerical staff on the basis of workload, space and equipment.
15. Participates in analyzing data to modify and improve medicine department operations as appropriate.
16. Maintains network standards of customer service in daily activities with general public and staff.
17. Uphold patient safety and infection control protocols, HIPPA policy and protocol.
18. Produce annual evaluations and ensure that annual mandates are conducted timely.
19. Recognizes and praise accomplishment on the spot.
20. Brings new ideas to help improve the practice.
21. Serves as a mentor to the team.
22. Brings solutions to help resolve issues in the practice.
23. Other duties as assigned.

1. A bachelor’s degree from an accredited college or university in Business Administration, Social Sciences, Management, Health Care Administration or related discipline; and,
2. Six (6) years of full-time paid experience of program development in a hospital or health care facility in meeting community health needs, health care planning, financial planning, operations and analysis and implementation in an administrative, consultative, managerial or executive capacity; or,
3. A master’s degree from an accredited college or university and five (5) years of full-time paid experience at the level indicated in (2) above.
4. Demonstrated skills in written and medical communications; or,
5. A satisfactory equivalent of education, training and experience.

QUALIFICATIONS FOR THE JOB:

CERTIFICATION(S)/LICENSE(S):

EDUCATIONAL LEVEL:
1. A baccalaureate degree from an accredited college or university in Business Administration, Community Health, Psychology or related discipline with one year of full-time experience in a supervisor or Administrative capacity in business management systems, general administration
2. A satisfactory combination of education, training Health care and medical/patient systems administration or and experience.

KNOWLEDGEABLE IN:
Practice Management Data Management Excel
Fiscal Management

COMPUTER PROGRAMS/SOFTWARE OPERATED
EPIC

Please be advised that proof of Covid-19 vaccination is required prior to hire.

If you wish to apply for this position, please apply online by clicking the "Apply Now" button

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

Applications with resume for posted positions are accepted:
Tuesdays thru Friday 9:00 am to 12:00 pm

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

VCB #: MOR-05032023-13275