Job description

Summary

As part ofDental Whale Practice Group (DWPG), our team of Appointment Schedulers works hard to help our dental practices by providing our patients with the BEST customer service possible. Our team of schedulers acts as an extension of our practice group teams and makes a direct impact on our dental practices every day.

If you love to help people and can provide top notch customer service while capturing call notes and data quickly, this role might be for you!

Position

The Appointment Scheduler is an integral part of our DSO team. Because every interaction is an opportunity to connect with our practices' patients, we prove our value daily compared to impersonal answering services and automated voice systems. This position is remote!

Responsibilities

• Adhere to DWPG's Scheduling call-handling expectations, scripting and customer service guidelines while answering calls professionally and always in a ‘Smile Tone.’
• Create exceptional caller experiences that delight and WOW by seeking opportunities to make meaningful connections with our practices and our patients.
• Maintain accuracy, mindfulness, and a strong attention to detail in written communication; cross "T's" and dot "I's," use proper spelling, grammar, and logical message composition.
• Communicate professionally and with personality.
• Multi-task in a fast-paced, technology-rich environment. Toggle between two screens and utilize multiple applications simultaneously, while delivering exemplary caller experiences.
• Precisely and consistently follow call-handling instructions on every call. Provide detailed messages, schedule patient appointments for our clients and take accountability of your work.

Do you have a "scheduler mindset?" This role may be for you if...

• You display and maintain ease and grace under pressure
• You are service-oriented, and your can-do attitude is most apparent when you are handling multiple tasks at once
• You are adaptable, coachable and will follow our scripting - yet are comfortable going off-script when the situation calls for it
• You take pride in representing our dental offices and providing a fantastic virtual first impression for any practice you answer for
• You have exceptional writing skills and attention to detail
• You are a reliable and hardworking team player - but can also work independently
• Always count on you to do what you say you'll do

Qualifications

• Minimum 1 year of continuous employment experience
• Experience working in a dental practice desired but not required
• Minimum key stroke speed of 40 WPM
• Strong verbal and written communication skills, including proper grammar and spelling
• Ability to clearly communicate with diverse audiences via phone and email
• Professional demeanor and respect for other team members, contributing to a diverse and vibrant workplace
• Ability to thrive in multitasking technology-driven environment operating at extremely fast pace
• Experience working with high-volume of incoming requests or calls preferred
• Record of reliable attendance (ability to maintain a predictable and consistent schedule is a must)
• Spanish speaking a plus

Benefits

The perks of being a Dental Whale Practice Group team member include a flexible work schedule (with prior approval), casual dress, remote position, employee recognition program, community and team building events, employee discount programs and ongoing training opportunities. Our traditional benefits include healthcare coverage (medical, dental, and vision), life insurance, 401(k) plan, paid holidays, paid time off and more.

_______________

FLSA Classification: Non-Exempt
Employment Type: Full-Time (minimum 40 hours per week)
Wage Type and Rate: Hourly; $16.00/Hour

Dental Whale Practice Group believes in creating a more equitable playing field for applicants and values the depth of relevant skills built through successful business, leadership and technology experience. If your background and skills are a close match for this position, you are strongly encouraged to apply.

Dental Whale Practice Group is proud to be an Equal Opportunity Employer and does not discriminate against applicants or team members because of race, color, religion, national origin, sex, age, disability status, sexual orientation, or gender identity of an otherwise qualified individual, or membership in any other class protected by applicable law. Dental Whale hires and promotes individuals on the basis of their qualifications for the job to be filled.

Job Type: Full-time

Pay: Up to $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Healthcare setting:

• Dental office

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Dental office: 1 year (Required)
• Computer skills: 1 year (Preferred)

Work Location: Remote

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