The Bistro at Courtyard is a chic, fast-casual concept restaurant offering an eclectic menu including a variety of refreshing to-go options as well as full sit-down fare including cocktails, wine, beer, and Starbucks coffee. Our Bistro Team Members master a wide variety of food & beverage functions, including cashier, barista, bartending and prep cook.

JOB DUTIES

• Welcomes and acknowledges all guests according to company standards, anticipates and addresses guests' service needs, assists individuals with disabilities, and thanks guests with genuine appreciation.
• This position processes all orders and collects payment from customers and aids in food & beverage areas including busing, cleaning, resetting tables, and delivering food to guests.
• Monitors and maintains stock of breakfast sandwiches and other breakfast items.
• This position also performs general cleaning and maintenance of food and beverage prep areas.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Develops and maintains positive working relationships with others and supports team to reach common goals.
• Follows end of shift bank count procedures as well as and follows property control audit standards and cash handling procedures.
• Ensures adherence to quality expectations and standards.
• Performs other reasonable job duties as requested.
• Always provides a professional image through appearance and dress
• Flexible schedule, must be able to work mornings and evenings

EDUCATION AND EXPERIENCE

• High school diploma or equivalent
• Previous Micros, server, cook, bartender and or restaurant experience is preferred.

SKILLS & ABILITIES

• Strong verbal communication and customer service skills
• Basic reading writing, math, and computer skills
• Must be able to work in a fast-paced environment
• FOSSE experience preferred
• Marriott experience/bistro experience preferred

PHYSICAL REQUIREMENTS

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects in excess of 50 pounds with assistance.
• Stands, sits, or walks for an extended time period.

Benefits:

• 401k after 90 days, fully vested, company match to 3%
• Medical (4 plan choices)
• Dental (2 Plan choices)
• Vision
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Awesome Paid Time Off policy
• Marriott Hotel Discounts Worldwide
• Northwood Hospitality Discounts
• Discounts at our Gallery Restaurant and Spa

EEO and ADA Statements

Courtyard Charlotte Ballantyne is an Equal Opportunity Employer. We are committed to maintaining a diverse workforce and an inclusive culture.

Reasonable accommodations are made to enable qualified individuals with disabilities to perform the essential functions of the job as long as it does not create an undue hardship on the company.

• High school diploma or GED

• At least 18 years of age
• One year in the hospitality or restaurant industry
• Basic computer skills
• Must be able to speak, read and write English and have basic food/beverage knowledge
• Must be able to work well under pressure while retaining tact and composure when resolving guest complaints