Job description

Flexibility Option:
Hybrid option available

Job Req Id:
27758

Description:
Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work.

This position will be located in: Denver , CO or Albertville, MN.

Job Summary
Actively facilitates the daily operations of our Alliance team by providing solutions and ensuring high-quality customer service. Key responsibilities include regularly visiting customers, consulting with customers on product and system applications, offering technical product support to both branches and customers, providing feedback to management on the effectiveness of sourcing plans and strategies, and providing valuable input to Alliance team on customer needs and concerns, such as pricing, products, competition, procedures, and market potential. Additionally, plays a critical role in evaluating new products and making recommendations on stock levels, offering field troubleshooting assistance, and conducting product application assessments. Works collaboratively with cross-functional teams to develop and implement solutions.
Responsibilities

• Assists in engagements with alliance customers and provides support in consultations on product and system applications, working closely with senior and mid-level engineers to deliver responsive, quality service that meets customer expectations.
• Maintains regular communication and collaboration with customer’s engineering staff and consultants to provide technical support for Alliance team, branches, and customers.
• Maintains an understanding of Electric and/or Natural Gas Utility systems.
• Participates in working on technically difficult problems where engineering concepts are needed, leveraging a broad range of products and services to assist mid-level and senior engineers in resolving complex issues related to product technology.
• Supports the implementation of marketing plans and strategies, providing input to other sales and marketing staff on customer needs and concerns regarding pricing, products, competition, procedures, and market potential.
• Collaborates with cross-functional teams to create TCCM cost savings documentation that is relevant to the assigned customer base, developing skills in problem-solving and operational excellence.
• Assists in evaluating new products and making recommendations on stock levels for new and existing products, providing input to the pricing and purchasing departments on product evaluations and code descriptions, inventory management, pricing developments, and other related functions, under the guidance of senior and mid-level engineers
• Performs product updates and new product launches for branches and customers as required.
• Attends and assists with sales meetings, trade shows and training programs as needed.
• Collaborates and provides technical trainings and presentations for BSE personnel internal as well as external customers.
• Performs other duties as assigned by supervisor.

Qualifications

• Minimum of a four-year technical or engineering degree required.
• Prefer the knowledge and technical competence in understanding of electrical and/or natural gas utility distribution and transmission systems.
• Strong working knowledge of Microsoft Windows, Microsoft Office (Excel, Word, Access and PowerPoint), Internet, Email and SAP software preferred.
• Some travel is required.

Skills and Abilities

• Ability to work effectively in a fast-paced environment and maintain a positive attitude under pressure.
• Excellent customer service skills include being competent, accurate, responsive and engaged.
• Excellent interpersonal, written and verbal communication with the ability to effectively plan and organize.

Physical Requirements

Frequency at which you would carry/lift in a typical day:
Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

Lift from Waist:
< than 10 lbs. - Not at all

10 to 25 lbs. - Not at all

26 to 50 lbs. - Not at all

51 to 75 lbs. - Not at all

75 to 100 lbs. - Not at all

100+ lbs. - Not at all

Lift from Floor:
< than 10 lbs. - Frequently

10 to 25 lbs. - Frequently

26 to 50 lbs. - Occasionally

51 to 75 lbs. - Not at all

75 to 100 lbs. - Not at all

100+ lbs. - Not at all

Carried for Distance:
< than 10 lbs. - Not at all

10 to 25 lbs. - Not at all

26 to 50 lbs. - Not at all

51 to 75 lbs. - Not at all

75 to 100 lbs. - Not at all

100+ lbs. - Not at all

Physical Activity
Frequency at which you would do the following in a typical day:

Sitting (a continuous period of being seated) - Continuously

Standing (for sustained periods of time) - Frequently

Walking (moving about on foot to accomplish tasks) - Frequently

Bending/stooping (downward and forward) - Frequently

Crawling (moving about on hands and knees or hands and feet) - Not at all

Climbing/Walking Stairs (ascending or descending) - Frequently

Reaching (extending arms in any direction) - Frequently

Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally

Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally

Balancing (maintaining body equilibrium to prevent falling) - Occasionally

Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously

Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally

Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally

Grasping (Applying pressure to an object with the fingers and palm) - Continuously

Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously

Talking (expressing or exchanging ideas by means of the spoken word) - Continuously

Driving (the control and operation of a motor vehicle) - Occasionally

Desk work (work usually performed at a desk) - Continuously

Use of a computer - Continuously

Use of a telephone - Frequently

Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously

Exposure (to adverse weather & temperature conditions) - Occasionally

Travel (travel needed to perform job duties) - Occasionally

Additional Information
This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.

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