Job description
Agent, Documentation
Job Family:
Cargo Management: Service Center
Job Title:
Agent, Documentation
Location:
Richmond, VA; This position will follow a hybrid work from home/office model with at least 3 days in office weekly.
Role Summary:
This position is responsible for the successful execution of the Richmond Export Documentation process. Required to follow policies and procedures to provide an optimal level of customer service. Responsible for attending to customer’s needs pertaining to their bill of lading and providing problem resolution internally and to the offshore team. Incumbent will report directly to the Supervisor, Export Documentation
Additional Responsibilities:
Respond to customer requests timely and accurately- Provide high level of customer service both internally and externally
- Ability to handle high volume of daily incoming calls and emails
- Ability to maintain and organize specialized functions, coordinating with offshore for completion
- Analyze and determine necessity for escalation
- Ability to work flexible hours/shifts
- Availability to work extended hours including weekends and holidays according to business need
Core Required Skills and Competencies:
Ability to evaluate data, analyze, and problem solve- Ability to multi-task and prioritize
- Ability to succeed and thrive when working independently
- Highly motivated with the ability to work independently and as a team member
- Strong orientation toward achievement at high levels by self
Function Specific Required Skills and Competencies:
Applies knowledge, procedures and good judgment with daily decision-making- Attention to detail and accuracy
- Provides exceptional service to internal and external customers with accuracy, efficiency and effectiveness
- Responds to customers clearly, accurately, and timely in a caring manner
- Strong verbal and written communication skills
Required Minimum Years’ Experience:
0 to 2+ function-related
Required Minimum Education:
Bachelor’s Degree Preferred
About Ocean Network Express (ONE)
Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha (“K” LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world’s sixth-largest container carrier with a fleet size of approximately 1.59 million TEU. Operating more than 220 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of THE Alliance (THEA), a global ocean carrier consortium.
For more information, please visit www.one-line.com
Resumes may be submitted to: usa.onecareers@one-line.com
To learn more about Ocean Network Express NA and other available opportunities, please visit us at the below link: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=5ebe3104-e38c-46ac-8508-76b7402ab3ae&ccId=19000101_000001&lang=en_US
Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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