Work, Serve, Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve.

Top-notch management, highly qualified, competent staff and opportunities for career advancement and professional success make the City of Durham's Public Works Department a great place to work. We create the foundation on which Durham is built, using innovative methods that support the City's growth and enhance our quality of life. If growing professionally while serving your community is for you, bring your skills to Durham!

Hiring Range: $44,518.00 - $60,928.00
Work Schedule: 7:00 a.m. - 3:30 p.m.

Devoted to providing clerical and/or office support activities for city functions and staff. Perform a broad range of paraprofessional work ranging from routine to specialized office/customer service support such as processing complex transactions; handling escalated customer service requests; coordinating and maintaining office processes and office information; and performing quality assurance on transactions and/or work product.
Responsible for providing administrative office coordination (such as processing budget, procurement, payroll, timekeeping, and human resources transactions); records management; routine or specialized administrative support to senior staff; and logistical support for programs and/or projects. Incumbents may serve as an executive assistant to a department director.

• Coordinates and oversees administrative office functions such as maintaining supplies; processing fiscal, procurement, payroll, time-keeping, and/or human resources transactions; assisting with social media; assisting with budget preparation, reporting and/or monitoring of expenditures/revenues; maintaining service contracts and coordinating equipment repair; and coordinating work flow.
• Provides quality assurance over administrative support functions including financial, procurement and human resources transactions; may serve as the department lead user and/or representative for a business system; may serve as a department liaison to other functions and/or serves on city committees.
• Serves as a lead worker, assigning work and monitoring work completion, as assigned.
• Coordinates meeting requests, event calendaring, special event scheduling and/or logistical support for events or facility rental/scheduling; provides calendaring coordination and support for executive staff, as assigned. Work may also include program support such as handling facility rental requests; training staff; documenting and routing customer complaints.
• Gathers and compiles data; calculates statistics; provides special project/program support related to materials/information-gathering and administration; may assist with applicant selection process.
• Prepares and produces documents, reports and/or presentations from verbal information and/or written drafts; assists with the preparation of manuals, polices, procedures, confidential correspondence and public information materials including information for city council agenda items; provides general administrative support to staff and/or projects.
• Receives, processes and routes calls; provides information to callers; researches and resolves complaints and makes referrals as appropriate; handles call on behalf of executive staff, ensuring appropriate and timely follow up.

• Associate’s degree in business or related field OR equivalent experience.
• Two years of advanced administrative support experience.

• Proficient with MS Office applications such as Outlook, Excel, Word, and PowerPoint.
• Payroll and/or timekeeping experience required.
• Experience with accounting or transaction processing.
• Some assignments may require a North Carolina Public Notary registration.