• Answer customer’s calls in a prompt, friendly and professional manner.
• Interface directly with customers either by telephone, electronically or face-to-face.
• Process orders, forms, applications, and requests.
• Assist in increasing sales and profitability to each account by suggesting new and complementary products to our customers.
• Optimize fill rates by providing subs for items out of stock or discontinued.
• Keep record of all backorders.
• Respond promptly to customer inquiries.
• Assist customers with special needs and requests (quotes, special order, faxing of credit applications, etc.)
• Communicate problems/needs to the customer service manager.
• Communicates information, problems, and customer request to his/her sales consultant
• Process vendor invoices, PODs, and Rebates
• Other office duties as needed

• 2 years of previous customer service experience
• 3 years of experience using MS Office and familiarity with using accounting software
• 3 years of data entry, invoice experience
• Excellent verbal and written communication skills
• Possess an outgoing personality with an eager attitude to help others

At Imperial Dade, we offer an exciting environment in which to work, learn, and grow professionally. We are excited to continue to invite talented individuals with a passion for excellence to join our team. As a family-owned and operated company, we value our people and

strive to create rewarding career opportunities by offering competitive salaries and benefits, 401K, Life Insurance, and a generous Paid Time Off Package.

Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors.