Job Title: Sales/Marketing Move-In Coordinator

Job-type: Full Time

Job Description:

The Ridge Pinehurst is seeking a talented Move-In Coordinator.

If you’d consider yourself to be dedicated, hardworking, honest, and you find joy in making a difference in someone’s life, consider joining our team. We’re seeking qualified full-time Move-In Coordinator to guide and assist new residents through the move-in process as they join our community.

Don’t just listen to us, hear from Keri Cooper about her job: ““As a Move-In Coordinator, it is a privilege to work with new residents and their families to prepare and assist with their transition. The Ridge feels like family and I love being a part of the community.”

Why work for The Ridge Senior Living?

• Strong culture - These aren’t just buzz words…we really do have an incredible culture! Our employees report being "highly satisfied" working at The Ridge.
• The Ridge believes growing a company means helping people grow, personally and professionally.
• Constantly seeking new and better ways to do things — to stay on the leading edge.
• Generous benefits package – Employee-only health, dental and vision coverage for as low as $37/month! Add your family to your plan as well. Plus life insurance, short and long-term disability insurance and an employee assistance program. 401k, a generous PTO policy and the ability to pick your own holidays.
• Work/life balance is not only valued but encouraged.
• Core Values - Gratitude, Teamwork, Family, Connection, Integrity and more.

About The Ridge Senior Living

The Ridge Senior Living is a boutique family of luxury senior living communities in Salt Lake City, Utah and Lakewood, Colorado. The Mission of The Ridge Senior Living is to consistently craft a living experience that seniors can’t get anywhere else. This mission is made reality by successful, caring individuals who are actively involved in the daily successes of the communities. There is a warmth here that is fostered by devoted team members who serve from the heart. Team members have the autonomy and expectation to meet residents’ individual needs.

Benefits

The Ridge Senior Living offers a great benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include a $600 sign-on bonus, health insurance, dental insurance, vision insurance, life insurance, a 401(k)-retirement plan, work/life balance benefits like picking your own holidays and paid time off.

Responsibilities

• Coordinating the Move-In process for all new residents and their families. Successfully coordinate multiple move-ins at any given time.
• Ensure that all required paperwork is collected and completed prior to the resident’s move-in date.
• Keep resident database updated with each resident interaction.
• Ensure that the new resident’s apartment is ready for them to take possession.
• Serve as a liaison for residents and family members new to the community. Work creatively to ensure that all new residents have a smooth transition to the community.
• Handle inbound telephone, walk-in and mail inquiries, follow-up correspondence and update the database.
• Qualify prospects, convert qualified prospects to tours and convert tours to deposits using the sales process, as assigned.
• Give community tours as a backup to the Director of Sales & Marketing and provide marketing information.
• Follow-up with all qualified inquiries in a timely manner. Coordinate inquiry follow-up activity with Director of Sales & Marketing.
• Assist the Director of Sales & Marketing in implementing plans to acquire leads, manage leads and increase census.
• Other duties as assigned.

Qualifications

• Dedication to and passion to serve seniors and team members with excellent customer service skills, a high level of energy and compassion.
• Strong time management skills and customer service skills
• Demonstrate good judgment, problem solving and decision-making skills.
• Creative mindset to
• Demonstrate exceptional communication skills, both verbally and written in dealing with team members, residents, family members, co-workers and vendors.
• Good listening and skills.
• Education: High school diploma. Prefer College degree.
• Be proficient in use of a computer.
• To reduce risk to our residents and team members, we require all employees to receive the COVID-19 vaccine and any required boosters.