The University of Iowa Hospitals & Clinics department of Patient Financial Services is seeking a Revenue Cycle Coordinator for the Physician Hospital Accounts Receivable Management (PHARM) division for a supervisory position that may have 8-15 direct reports and will serve as a resource for complex billing issues. You must have outstanding customer service skills, leadership abilities and excellent interpersonal and communication skills that will enable respectful interactions with our diverse range of internal and external customers, including but not limited to; our patients and their families, insurance companies and third-party vendors. To be successful you will need strong analytical skills to perform quality assurance checks, productivity audits and a broad range of accounting and financial analysis to ensure effective and compliant organizational/department/unit operations.

This position is eligible to participate in remote work and applicants who wish to work remotely will be considered. Training will be held either ONSITE or via ZOOM from the HSSB building at a length determined by the supervisor. Remote eligibility will be evaluated upon a satisfactory job training opportunity. Successful candidates must comply with requirements of the remote work program and related policies.

Position Responsibilities:

• Supervise work of Patient Account Representatives and/or Revenue Cycle Representatives and serve as a payor expert and technical resource. Develop new and current staff through training to improve revenue cycle knowledge; work with staff to suggest additional options to resolve patient account inquiries.
• Oversee and review employee’s work to determine if appropriate actions have been taken with regard to receipt of correct reimbursement.
• Perform QA checks and productivity audits; identify and resolve undesirable trends and reimbursement errors; prepare reports to assure quality and productivity requirements are being met.
• Develop and monitor employee performance goals to ensure compliance.
• Implement new processes developed by management to ensure processes are operating effectively and efficiently; make recommendations based on analysis of data.
• Gather and respond to requests for information in response to benchmark surveys or questionnaires required by external agencies.
• Keep current on industry knowledge, skills and certifications to serve as a resource to employees and to conduct job duties.
• Assist with and have responsibilities for interviewing, selection and training of new employees.
• Maintain personnel records including vacation and sick leave, approve monthly time sheets; conduct performance evaluations, promotions and disciplinary action, when needed.
• Identify training and education deficiencies and provide training, guidance and coaching when needed.
• As an Intra-unit Supervisor this position will work with other department supervisors to develop and implement staff performance standards and the coordination of intra- and inter-unit operations and procedures.

University Classification: Revenue Cycle Coordinator

Specified Area: PHARM - Physician MC, MD

Department: Patient Financial Services

Percent of Time: 100%

Pay Grade: 3B

Salary: $53,000 to $70,000

Location: Hospital Support Services Building (HSSB) located in Coralville, IA

This position is eligible to participate in remote work and applicants who wish to work remotely will be considered. Training will be held either ONSITE or via ZOOM from the HSSB building at a length determined by the supervisor. Remote eligibility will be evaluated upon a satisfactory job training opportunity. Successful candidates must comply with requirements of the remote work program and related policies.