JOB DESCRIPTION

This position is responsible for the oversight and management of administrative and processing requirements in Account Services to effectively support our internal and external customers. This role is responsible for the daily interaction, service and support of both internal and external customers and the timely processing of customer requests to update benefit design, pricing and contractual agreements to ensure customer and Delta Dental success. This position understands and validates the accurate submission of account data in the organization's systems. The job will recommend updates to documented procedures to ensure consistency and alignment in the execution of daily tasks and workflow.

RESPONSIBILITIES

• Manages client requests for non-rated and rate impacting changes to their existing business by maintaining an advanced understanding of account structure and system configuration.
• Acts as internal backup for the Account Manager in service of the client through direct interaction and in collaboration with internal teams.
• Researches, analyzes and interprets benefit configuration, structure, products and plan designs to develop the knowledge necessary to accurately and timely process workflow.
• Develops collaborative relationships with other functional areas to resolve client inquiries or issues.
• Researches and pursues resolution of issues using systems and workflows to communicate resolution back to the client/broker, AM, SA and sales management.
• Manages changes to contractual documents up to and including review, validation and distribution and execution of documents.
• Develops the presentation skills and product knowledge necessary to support open enrollment meetings for customers onsite or virtual.

QUALIFICATIONS

• This position is hybrid and requires the employee to report to one of our California regional office locations 3 times a month: Cerritos, Rancho Cordova or San Francisco/Oakland.
• 1 or more years of experience with a High School Diploma.
• 5 years related experience in Sales and Account Management with a focus on administrative/client support.
• Experience in direct and indirect client support. An insurance license may be required in some states.
• Familiarity with Delta Dental and competitor products and services available. Familiarity with service guarantees, summary plan descriptions (SPDs) and contractual language preferred. Knowledge of Current Dental Terminology (CDT) codes and dental nomenclature.
• Excellent customer service skills with the ability to evaluate and respond to business needs.
• Outstanding interpersonal skills.
• Strong organizational and time management skills with the ability to multi-task while maintaining attention to detail.
• Knowledge of Delta Dentals policies, procedures and ethics.
• Detail-oriented; flexible and creative with excellent organization and planning skills
• Excellent computer skills including Microsoft Office and related customer relationship management (CRM) such as Salesforce.
• Ability to understand complex rules, regulations, procedures and functions to disseminate that knowledge to in a clear and understandable format to others.

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. $46,359 - $93,100

ABOUT THE TEAM

At Delta Dental, our success is only as strong as the people who execute it! We take enormous pride in being the nation's most recognized and widely-used provider of dental insurance - and we've come this far by living our core values of innovation, excellence, service and trust. Our vision is to motivate and empower every employee so that we're all inspired to take exceptional care of our customers, providers and ourselves. We believe in integrity, accountability, collaboration, and giving every employee equitable opportunity for their voice to be heard and development to be fostered.

If you're excited about the prospect of transforming the future of health care and growing in your career, join our smile revolution!

To see some of the smiling faces behind Delta Dental and to learn more about what our values and culture look like in action, connect with us on social media: Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn.

We are part of the Delta Dental Plans Association, a network of companies that provides dental coverage to 74 million people in the U.S. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania and Delta Dental Insurance Company, together with our affiliate companies, form one of the nation's largest dental benefits delivery systems, covering 33 million enrollees. All of our companies are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country.

Delta Dental is an equal opportunity employer. We are committed to building and maintaining a diverse and inclusive workplace for all employees. Applicants will not be discriminated against because of race, color, religion, creed, national origin, ancestry, citizenship status, sex (including pregnancy), sexual orientation, gender or identity expression, age, disability, marital status, medical status, veteran status or any other status protected under federal, state, or local law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico or other US Territories at this time.

Proof of eligibility to work in the United States must be provided if selected for hire.

Delta Dental* has enacted a COVID-19 vaccination policy to protect all employees and the communities we serve due to the ongoing impacts of the COVID-19 pandemic. Accordingly, we require all employees to be fully vaccinated for COVID-19. Are you able to comply with our policy of being fully vaccinated by your start date if an offer is made or have a medical or sincerely held religious exemption for receiving a COVID-19 vaccine? Failure to comply with our policy and submit proof of compliance or receive approval for a valid medical or sincerely held religious belief exemption prior to your start date will nullify any offer of employment extended to you.

• Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York