Job description

Academic Director

Cascade School of Music

Full-time/Exempt position

The Cascade School of Music in beautiful Bend, Oregon, has been enriching lives one note at a time for over 20 years. As a nonprofit music school, our Belief is that human potential and connection are more fully realized through lifelong engagement with music. Our Mission is to provide individuals with pathways to explore their interest in music through exceptional instruction in an inclusive, accessible, and inspiring community.

The role of Academic Director is a chance to join a vital community organization during an exciting period of growth and enhancement.

The Academic Director is responsible for managing administrative staff, overseeing several aspects of program development and implementation, student/parent services and billing, faculty support, student scheduling, and outreach/event support. The Academic Director reports to and works in close partnership with the Executive Director to achieve the following tasks.

Skills: attention to detail, professional communication, cultural sensitivity, diversity/inclusion/equity awareness, customer service, personnel management, program development, collaborative nature, natural leader.

Program Leadership & Management

• Lead the Administrative Staff in support of the overall Program
• Manage & assist new student inquiries for private lessons and classes
• Manage & assist inquiry and placement lists for private lessons and classes
• Manage & assist overall enrollment of private lesson students with faculty members
• Manage student records including creating student and family accounts, enrolling students in private lessons or classes, setting up billing schedules, teacher change requests, and student withdrawals
• Communicate with students and parents regarding policies and lesson rescheduling
• Update and communicate school Policy & Procedure
• Work with Faculty to create group class offerings throughout the calendar year
• Create/update annual Program Calendar
• Create/update Dates and Deadlines Guide

Student Services Administration

• Manage bi-monthly student billing services for tuition and fees, including collections, customized billing, and refunds
• Provide customized receipts and/or statements
• Manage Student Financial Aid fund including application processing, decision-making, monitoring monthly budget, renewal application process
• Answer questions from students and families regarding their account

Faculty Support

• Establish teacher working hours and availability and optimize studio assignment
• Assist with lesson cancellations and communications
• Assist with student attendance record management and finding solutions for their needs
• On-board new faculty in partnership with Executive Director

Other duties as assigned

Preferred Qualifications

• Bachelor’s degree or equivalent years of experience
• The Academic Director is expected to demonstrate impeccable ethics and interpersonal skills, promoting an environment that encourages inclusive and collaborative relationships
• At least 4 years of administrative experience and 2 years of personnel management
• Project/Program Management skills that can view things from both micro and macro levels
• Excellent written and verbal communication skills
• Demonstrated organizational skills, ability to undertake multiple tasks simultaneously while being able to prioritize
• Demonstrated ability to handle sensitive and confidential information
• Proven interpersonal skills with the ability to work effectively with students, families, faculty, staff, and Executive Director
• Strong attention to detail and keen analytical and decision-making skills
• Cross-cultural sensitivity and a customer-service orientation
• Ability to work well under pressure, prioritize duties and work well with other staff members
• Ability to stay calm in a crisis/skillful at conflict resolution
• Personable and approachable, able to confidently represent the school and its programs
• Comfort and familiarity with technology (i.e. Google Suite, Google Forms, Microsoft Word & Excel)

Additional Information

The Academic Director is a full-time/exempt position. Applicants must be able to work onsite Monday – Friday, with additional availability on select weekends in support of school events. Salary range is $65,000 -$70,000 with Paid Time Off (PTO), medical, vision, dental benefits.

Diversity, equity, and inclusion are central to the mission of the Cascade School of Music. Cascade School of Music is an equal opportunity employer.

Required Applicant Documents

A resume/CV and a cover letter may be sent to Robert Lambeth, Executive Director: employment@cascadeschoolofmusic.org

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Bend, OR 97701: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Administrative: 4 years (Required)
• Management: 2 years (Required)

Work Location: In person

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