• Receive emergency service calls from the public requesting law enforcement, fire, ambulance or other emergency service; determine nature, location, and priority of emergency; dispatches responses as necessary.
• Simultaneously receives information and accurately enters information into a Computer Aided Dispatch system.
• Provide lifesaving Emergency Medical Dispatch and pre-arrival instructions to callers in emergency medical situations.
• Maintains contact with all units on assignment using a two-way radio; maintains status and location of public safety units; maintains computerized log of all calls for service and units dispatched.
• Monitor, receive, disseminate and transmit information for law, fire and other client agencies, coordinating multi-disciplined responses.
• Monitor all communications related to performance of Law Enforcement, Fire, EMS, and Public Works functions, maintaining awareness of available units and keeping contact with responders to update and receive information relating to calls for service.
• Use computer related telecommunications systems, TDD and enhanced 9-1-1 systems to coordinate emergency calls and relay information and assistance requests involving other law enforcement and fire agencies.
• Communicate effectively and coherently over radio and phone.
• Entering, transcribing, recording, storing and maintaining information in written and electronic form for all user agencies.
• Dispatch animal control services as appropriate.
• Read and interpret City maps as necessary; provide directions to emergency personnel.
• Receive and forward non-emergency calls to proper personnel or departments.
• Monitor NCIC/CCIC transactions and provide confirmation of records and responses to administrative messages. Retrieve and relay information to field units and maintain confidentiality of information.
• Contact citizens, alarm companies, wreckers, and other agencies upon request, relaying information as required.
• Ability to work in a 24/7/365 operation, including nights, weekends and holidays.
• Ensures that the security is maintained at all times.
• Ability to sit at a dispatch console and working over extended periods of time, staying alert at all times.
• Ability to speak clearly in a well-modulated voice and to use good diction.
• Ability to learn quickly departmental functions, practices, rules and regulations pertaining to Public Safety.
• Ability to react quickly and calmly under emergency conditions.
• Working knowledge of computers in a multi-task environment.
• Ability to read and understand laws, departmental policies, rules and instructions.
• Appear in court and testify as subpoenaed.
• Perform routine maintenance on communications equipment in order to maintain continuity of operations.
• Perform other duties as required.

• Represent the Department and City to other City staff and members of the public.
• Provide quality customer service to individuals needing directions or assistance.

• Basic rules and regulations governing the operation of an emergency tele/radio communications system.
• Basic radio broadcasting and communications procedures, rules and protocols.
• Basic procedures used in operation 9-1-1- communication systems.
• Principles and procedures of record keeping.
• General law enforcement codes, practices and methods.
• Modern office procedures, methods and computer equipment.
• General law enforcement codes, practices and methods relating to center operations.
• Applicable geographical areas.
• Methods and techniques of conflict resolution

• Operating and normal maintenance of communication transmission equipment and computer database systems.
• Tracking of activities and incidents via specialized software.
• Communicating clearly and concisely in verbal and written form.
• Operating a computer terminal, teletype and other office equipment.
• Accurately enter data at a minimal required speed.
• Effectively communicating with and elicit information from upset and irate citizens.
• Performing routine clerical duties.

• Establish and maintain effective working relationships with those contacted in the course of work.
• Work the allocated hours of the position including various shifts, holidays, nights and weekends.
• Prioritize calls by most urgent or life-threatening need.
• Operate all applicable 9-1-1 systems and computer programs.
• Make quick, accurate decisions to decide which resources to dispatch.
• Communicate effectively, both orally and in writing.
• Effectively communicate and elicit information from upset and irate callers.
• Hear and distinguish radio voice traffic within normal levels and over background noise.
• Make independent decisions that affect the safety of public safety personnel, citizen, and property such as those involved in determining the urgency of requests received and the appropriate action to take.
• Dispatch responders quickly and effectively.
• Think quickly, calmly, and clearly in emergency situations.
• Perform multiple tasks simultaneously.
• Work in stressful situations and handle multiple incidents while maintaining a calm and professional demeanor exercising good judgement.
• Learn to understand the organization and operation of the city and client agencies as necessary to assume assigned responsibilities.
• Maintain confidentiality of information learned and utilized in the course of employment.
• Communicate clearly and concisely.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Maintain mental capacity which allows the capability of making sound decisions and demonstrating intellectual capabilities to handle.

• This work requires the occasional exertion of up to 10 pounds of force; work regularly requires sitting, frequently requires standing, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires walking, stooping, kneeling, crouching or crawling and reaching with hands and arms.
• Specific vision abilities required by this job include close, distance and peripheral vision; depth perception; and the ability to adjust focus. Will spend a large amount of time viewing a computer screen.
• Vocal communication and normal hearing are required for expressing or exchanging ideas by means of the spoken word over telephone and emergency radio equipment.
• Acceptable verbal and conversation skills to effectively communicate with others via telecommunication and radio equipment.
• Frequent use of phone handset and repetitive use of hand & fingers to operate office equipment, use computer keyboard & computer mouse and to perform other office tasks.
• Ability to recognize occupational hazards in work activities and take safety precautions.
• Critical incident stress may be associated with this position. Employee must take self-care measures to appropriately handle those situations.
• Vision: See in the normal visual range with or without correction.
• Hearing: Hear in the normal audio range with or without correction.

Minimum Education and Certification: Ability to type at a net speed of 30wpm; Possession of or the ability to obtain within six (6) months of start date, an appropriate, valid, APCO Basic 40-hour telecommunicator (PST) Certification, APCO Emergency Medical Dispatcher (EMD) Certification, American Heart Association CPR and First Aid Certifications and a CJIS/NCIC Full Access License. Requires a comprehensive background investigation to include a local, state and federal criminal history check and sex offender registry.

Minimum Experience: Minimum of two (2) years previous experience in a clerical and/or customer service position. Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Salary depends on qualifications/experience:
Min Salary for Level I is $20.26/hr.
Min Salary for Level II is $22.29/hr.

Nothing in this job description limits management’s right to assign or reassign duties and responsibilities to this job at any time. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.