Job description

Job Description

First Review Date: Open until filled
Starting wage for Recruit: $42,882
Starting wage for Operator: $45,053

The City of Laramie is accepting applications for a 911 Emergency Communications Operator Recruit. Qualified candidates not selected for the current opening will remain on an eligibility list for one year. This position will provide a critical link in the City and County"s ability to deliver law enforcement, fire, and emergency medical services, by being the first and most vital contact with citizens in need. If you are looking for career in helping the community, apply today!

DUTIES & RESPONSIBILITIES:
Quickly and accurately obtain and disseminate exact information from one or more sources simultaneously.
Work as part of a team and work with a variety of personalities and temperaments on a long term basis.
Answer incoming 911 and non-emergency telephone calls while remaining calm.
Provide medical pre-arrival instructions as necessary during life threatening situations.
Assertively and compassionately gain the trust and control hysterical and/or hostile citizens without taking personal offense.
Make multiple entries into a complex computerized dispatch system.
Comply with a multitude of confidentiality laws regarding highly sensitive and personal information.
Control emotions under extreme pressure while taking and/or dispatching a variety of high stress calls for service.
Complete a minimum of 12 weeks of in house training; within two years of hire date, attend Wyoming Law Enforcement Academy for a 2-week certification course.

** Work schedules for all employees include nights, weekends, and holidays. **
** Work schedules are bid by seniority. **

EXPERIENCE REQUIRED:
High school diploma or GED equivalent
Experience with computers
Minimum typing speed of 40 words per minute
Strong multitasking skills
Excellent communication and customer service abilities

A 2-hour minimum observation in the dispatch center, a supervised typing test and a computer-based skills assessment (with an 80% proficiency rating) are required upon successful completion of an interview.

**Interview dates to be determined**

Successful applicants must submit to a comprehensive background investigation and driver license check. Applicants who are offered appointments will be required to pass a minimal physical examination and drug screening exams as well as a psychological exam.
The City of Laramie is an EEO/ADA employer and a smoke-free workplace per City ordinance.

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